Cooperation between the user community and Ex Libris on development has grown substantially over the years to the mutual benefit of both sides. In the meantime it covers all aspects of product development:
The framework for this cooperation is described in the newly updated Product Development Collaboration Agreement of May 13, 2008 between Ex Libris, IGeLU and ELUNA . This general agreement constitutes also the base for the product-specific agreements which will be updated or implemented accordingly.
Reports are available here (available to IGeLU members only; log in first with the generic userid/password that was sent to the official contact, see http://igelu.org/about-us/members).
ELUNA members can download the reports from the ELUNA website
All Ex Libris customers can download the reports from the Ex Libris Doc portal