Author Archive

Customer Stories on Professional Services

January 16, 2017
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Ex Libris professional services IGeLU has recently received feedback from members indicating complaints and dissatisfaction with the professional skills and quality of Ex Libris’ project staff. To better represent the customers when talking to Ex Libris about this we need your help and input. Therefore IGeLU kindly asks all National and Regional User Groups...
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Customer Stories on Salesforce Cases

January 16, 2017
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Ex Libris support cases IGeLU has recently received feedback from members indicating disagreement and dissatisfaction with the assessment by Ex Libris support of cases opened by customers. The main complaint is about cases where the customer regards a problem as a being a defect or missing essential functionality but instead the case is being...
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News in Brief – December 2016

December 1, 2016
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Dear Readers, 2016 marked the 11th Annual Conference of the International Group of Ex Libris Users and was, as usual, packed with informative sessions that aimed to address the interests of the wide group of ExLibris users. This year , new tracks were introduced for Summon, 360 products, Leganto and CampusM, in addition to...
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Customer Knowledge Centre

December 1, 2016
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Ex Libris Customer Knowledge Center Update Early November Ex Libris gave the IGeLU and ELUNA SC an update on the Ex Libris Customer Knowledge Center The Ex Libris Customer Knowledge Center (CKC), accessible without any limit has all kinds of content types: Product Documentation Training Knowledge Articles Release Notes Product Materials Implementation Guides Since...
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Updates from Analytics SIWG

December 1, 2016
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John Krug will be leaving Lancaster University in the next few months and has stepped down as the Analytics SIWG chair. Margaret Briand Wolfe from Boston College has stepped into the chair role and Joan Kolarik from the Weizmann Institute of Science has taken over the co-chair role. The group has just finished up...
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Updates from Linked Open Data SIWG

December 1, 2016
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The Linked Open Special Interest Working Group has recently recruited new volunteers and identified new leadership for our Working Body. Laura Akerman will be replacing Corey Harper as Coordinator, and Roxana Popistaşu will be stepping into Laura’s Deputy role. We are also adding a number of new volunteers to our Working Body roster. The...
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Updates from KBAB SIWG

December 1, 2016
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  Ex Libris is working on the unification of Primo Central and Summon data. A part of the work consists in a new classification for resource types in the new index. There are currently 95 Summon resource types and 24 resource types for Primo Central Index. KBAB and other libraries have been discussing this...
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Updates from Leganto PWG

December 1, 2016
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IGeLU Leganto Product Working Group activities Andrew Preator, Imperial College London, has joined IGeLU Leganto Product Working Group.  Welcome Andrew! There was strong interest and a positive response to Leganto presentations and product update at IGeLU 2016 conference in September.  See IGeLU website http://igelu.org/conferences/2016-trondheim for a link to presentations, including Andrew’s presentation on Membership...
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Updates from Primo PWG

December 1, 2016
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Primo PWG News in Brief Primo Software Ballot 2015 and 2016 The final enhancement list resulting from the Primo software ballot 2015 has been published: http://igelu.org/products/primo/primo-enhancements .   The IGeLU and ELUNA PWGs will not conduct a software ballot in 2016. We will wait for the first customers to go live with new UI...
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Updates from Alma PWG

December 1, 2016
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The Alma PWG continues working the Alma community and Ex Libris. Some highlights of what we’re working on lately follow.   Enhancement process There are over 500 enhancements for Alma in NERS. That’s far too many for users or the PWG enhancement groups to go through each year. Many are no longer valid and...
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