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Updates from the Analytics SIWG

April 15, 2017
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The Analytics SIWG has a new member in the group representing Leganto – Becky Smith from Memorial University of Newfoundland. The group completed its evidence vetting on schedule by the end of February. We were unable to meet in February due to Margaret being on vacation and Joan going live with Alma and Primo...
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We still want to hear from you……

April 15, 2017
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We still want to hear from you……

In January, Theo Engelman (Chair, IGeLU Steering Committee) had reached out to the user community to collate customer stories on Salesforce cases. More details on this call can be found here : http://igelu.org/archives/9671 IGeLU wants to help customers to deal with these situations in a way that prevents collisions or any other unpleasant contact between...
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IGeLU Steering Committee Visit of St. Petersburg

April 15, 2017
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From March 20 to 23 the IGeLU SC visited St. Petersburg to check the conference venues and have meetings with the local organizing committee for our upcoming conference in September. These visits are vital to boost the conference organization and discuss many details with the hosting institute. More news on the conference is published...
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Updates from the KBAB SIWG

April 15, 2017
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New members The joint IGeLU and ELUNA Knowledge Base Advisory Board (KBAB) engages in activities, on behalf of the Alma, SFX, Intota/360Link, Primo, Summon, PCI user communities, that support the development and management of the knowledge bases and indexes that underlie the aforementioned products. While the Alma and Primo communities are well represented in...
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Customer Stories on Professional Services

January 16, 2017
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Ex Libris professional services IGeLU has recently received feedback from members indicating complaints and dissatisfaction with the professional skills and quality of Ex Libris’ project staff. To better represent the customers when talking to Ex Libris about this we need your help and input. Therefore IGeLU kindly asks all National and Regional User Groups...
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Customer Stories on Salesforce Cases

January 16, 2017
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Ex Libris support cases IGeLU has recently received feedback from members indicating disagreement and dissatisfaction with the assessment by Ex Libris support of cases opened by customers. The main complaint is about cases where the customer regards a problem as a being a defect or missing essential functionality but instead the case is being...
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News in Brief – December 2016

December 1, 2016
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Dear Readers, 2016 marked the 11th Annual Conference of the International Group of Ex Libris Users and was, as usual, packed with informative sessions that aimed to address the interests of the wide group of ExLibris users. This year , new tracks were introduced for Summon, 360 products, Leganto and CampusM, in addition to...
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Customer Knowledge Centre

December 1, 2016
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Ex Libris Customer Knowledge Center Update Early November Ex Libris gave the IGeLU and ELUNA SC an update on the Ex Libris Customer Knowledge Center The Ex Libris Customer Knowledge Center (CKC), accessible without any limit has all kinds of content types: Product Documentation Training Knowledge Articles Release Notes Product Materials Implementation Guides Since...
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Updates from Analytics SIWG

December 1, 2016
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John Krug will be leaving Lancaster University in the next few months and has stepped down as the Analytics SIWG chair. Margaret Briand Wolfe from Boston College has stepped into the chair role and Joan Kolarik from the Weizmann Institute of Science has taken over the co-chair role. The group has just finished up...
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Updates from Linked Open Data SIWG

December 1, 2016
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The Linked Open Special Interest Working Group has recently recruited new volunteers and identified new leadership for our Working Body. Laura Akerman will be replacing Corey Harper as Coordinator, and Roxana Popistaşu will be stepping into Laura’s Deputy role. We are also adding a number of new volunteers to our Working Body roster. The...
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