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Salesforce enhancement voting cycle results

March 28, 2014
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Great success Although a bit late (sorry for that) we are proud to announce the results of the ‘Ex Libris CRM’ (Salesforce) enhancements voting cycle that ran from January 29th to February 11th. The voting was a great success. 98 institutions participated, in the voting cycle, using NERS! The resultlist of the voting has...
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Voting for ‘Ex Libris CRM’ (Salesforce) enhancements

January 29, 2014
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The voting for the ‘Ex Libris CRM’ (Salesforce) enhancements starts Tuesday January 29th, and will run to Tuesday February 11th 00 pm. VOTE! We encourage you to participate in the ballot, just logon to NERS where you will find access to the voting directly on the start screen. The title of the ballot is...
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Posted in Community, Enhancements, Ex Libris, NERS, Support | Comments Off on Voting for ‘Ex Libris CRM’ (Salesforce) enhancements

Survey on Ex Libris Customer Support Services

January 14, 2014
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It starts today! Starting January 15th IGeLU and ELUNA are opening a survey for your feedback on Ex Libris Customer Support Services. We are focusing on the new Salesforce CRM that was implemented by Ex Libris in 2013 to replace the aging Pivotal platform. IGeLU & ELUNA were asked by Ex Libris to provide...
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Pivotal Replacement Project

April 14, 2013
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SalesForce testing and implementation Members of the IGeLU and ELUNA Steering Committees and Product Working Groups recently attended a SalesForce training session and afterwards undertook some testing for Ex Libris in a sandbox version of SalesForce, the replacement system for Pivotal. Feedback from this testing has been and will be incorporated by Ex Libris...
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Report from the Steering Committee Meeting in Berlin, March 2013

April 14, 2013
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System Seminar 2014 After discussions about the pros and cons the Steering Committee accepted the suggestion of Ex Libris to hold the next system seminar in 2014 in conjunction with the IGeLU meeting. As in Haifa, the two events will start with the 3 days IGeLU meeting followed by a two days system seminar....
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Posted in Aleph, Alma, Cloud-Hosted, Community, Conferences, Cross-Product, Enhancements, Ex Libris, MetaLib, Primo, Support | Comments Off on Report from the Steering Committee Meeting in Berlin, March 2013

Pivotal system replacement

December 21, 2012
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At the IGeLU Conference, Ex Libris announced they would be replacing the Pivotal system with a new system, SalesforceCRM,  in 2013 with an anticipated implementation date of mid-2013. As part of the implementation project, Ex Libris asked the IGeLU and ELUNA User Groups to provide lists of features which we want to see in...
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Posted in Community, Cross-Product, Enhancements, Support | Comments Off on Pivotal system replacement

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