Updates from the Analytics SIWG

The Analytics SIWG has a new member in the group representing Leganto – Becky Smith from Memorial University of Newfoundland. The group completed its evidence vetting on schedule by the end of February. We were unable to meet in February due to Margaret being on vacation and Joan going live with Alma and Primo...
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We still want to hear from you……

We still want to hear from you……

In January, Theo Engelman (Chair, IGeLU Steering Committee) had reached out to the user community to collate customer stories on Salesforce cases. More details on this call can be found here : http://igelu.org/archives/9671 IGeLU wants to help customers to deal with these situations in a way that prevents collisions or any other unpleasant contact between...
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IGeLU Steering Committee Visit of St. Petersburg

From March 20 to 23 the IGeLU SC visited St. Petersburg to check the conference venues and have meetings with the local organizing committee for our upcoming conference in September. These visits are vital to boost the conference organization and discuss many details with the hosting institute. More news on the conference is published...
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Updates from the KBAB SIWG

New members The joint IGeLU and ELUNA Knowledge Base Advisory Board (KBAB) engages in activities, on behalf of the Alma, SFX, Intota/360Link, Primo, Summon, PCI user communities, that support the development and management of the knowledge bases and indexes that underlie the aforementioned products. While the Alma and Primo communities are well represented in...
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Customer Stories on Professional Services

Ex Libris professional services IGeLU has recently received feedback from members indicating complaints and dissatisfaction with the professional skills and quality of Ex Libris’ project staff. To better represent the customers when talking to Ex Libris about this we need your help and input. Therefore IGeLU kindly asks all National and Regional User Groups...
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Customer Stories on Salesforce Cases

Ex Libris support cases IGeLU has recently received feedback from members indicating disagreement and dissatisfaction with the assessment by Ex Libris support of cases opened by customers. The main complaint is about cases where the customer regards a problem as a being a defect or missing essential functionality but instead the case is being...
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