News
We’re looking for IGeLU members!
The IGeLU Steering committee are looking for volunteers to join the Joint ELUNA/IGeLU Customer Support Advisory group. The group has been in place since January 2024.
- We meet twice a month on the second and last Thursday of each month at UTC 14:00. Time checker
- Nominations should be submitted by 14 February 2025. To submit your nomination, please use the form
- Interested individuals from IGeLU institutions can also contact the advisory group’s co-convener, Alex Forrest, directly at alex.forrest@ed.ac.uk.
Current action items
- Capture Business Analysis from the community to inform the design of a Known Issue System
- Discuss specific topics given to us by ExLibris support colleagues (Question Set 1)
Decisions
- When a support ticket is set to ‘Awaiting Customer Input’ extend the auto closure period from 2 weeks to 4 weeks. Change made on 17th July for new calls. Decision to be reviewed after IGeLU 2024.
Meeting notes
- 2025-01-23 – JOINT Group Meeting with Clarivate colleagues – Topics – Schedule for KI Platform testing, status of defect cleanup project.
- 2024-07-18 – JOINT Group Meeting with ExLibris Support – Topic – ExLibris Known Issues System project.
- 2024-06-27 – Group meeting #05 – Topic – Business Analysis discussion – Known Issue Systems
- 2024-06-06 – JOINT Group Meeting with ExLibris Support – Topic – Further discussion of Question set #01 provided by ExLibris
- 2024-05-30 – Group meeting #04 – Topic – communication planning, known issue requirements gathering initial discussion.
- 2024-04-25 – Group Meeting #03 – Topic – Initial discussion on Terms of Reference actions
- 2024-03-28 – Group Meeting #02 – Topic – Initial discussion of Question set #01 provded by ExLibris
- 2024-02-29 – Group Meeting #01 – Introductions and admin.