The joint ELUNA/IGeLU Content Working Group is conducting a user satisfaction survey so that key customers’ opinions about Content issues can be better understood. Tell us how you deal with Content issues and how satisfied you are with the Support and work with Salesforce for Content. We are looking for feedback in the form of […]
Category: Support
In-Case Feedback for Customers in Ex Libris Support portal!
IGeLU is very pleased to receive the news of an enhancement in the Ex Libris Support Portal (Salesforce) which was heavily requested by customers during the latest INUG meeting in St. Petersburg September 10 2017. Now customers are able to give In-case Feedback in the Ex Libris support portal! Here are the details: All Ex Libris customers can […]
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Salesforce enhancement voting cycle results
Great success Although a bit late (sorry for that) we are proud to announce the results of the ‘Ex Libris CRM’ (Salesforce) enhancements voting cycle that ran from January 29th to February 11th. The voting was a great success. 98 institutions participated, in the voting cycle, using NERS! The resultlist of the voting has been […]
Voting for ‘Ex Libris CRM’ (Salesforce) enhancements
The voting for the ‘Ex Libris CRM’ (Salesforce) enhancements starts Tuesday January 29th, and will run to Tuesday February 11th 00 pm. VOTE! We encourage you to participate in the ballot, just logon to NERS where you will find access to the voting directly on the start screen. The title of the ballot is “Survey […]
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Survey on Ex Libris Customer Support Services
It starts today! Starting January 15th IGeLU and ELUNA are opening a survey for your feedback on Ex Libris Customer Support Services. We are focusing on the new Salesforce CRM that was implemented by Ex Libris in 2013 to replace the aging Pivotal platform. IGeLU & ELUNA were asked by Ex Libris to provide customer […]
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Pivotal Replacement Project
SalesForce testing and implementation Members of the IGeLU and ELUNA Steering Committees and Product Working Groups recently attended a SalesForce training session and afterwards undertook some testing for Ex Libris in a sandbox version of SalesForce, the replacement system for Pivotal. Feedback from this testing has been and will be incorporated by Ex Libris into […]
Report from the Steering Committee Meeting in Berlin, March 2013
System Seminar 2014 After discussions about the pros and cons the Steering Committee accepted the suggestion of Ex Libris to hold the next system seminar in 2014 in conjunction with the IGeLU meeting. As in Haifa, the two events will start with the 3 days IGeLU meeting followed by a two days system seminar. The […]
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Pivotal system replacement
At the IGeLU Conference, Ex Libris announced they would be replacing the Pivotal system with a new system, SalesforceCRM, in 2013 with an anticipated implementation date of mid-2013. As part of the implementation project, Ex Libris asked the IGeLU and ELUNA User Groups to provide lists of features which we want to see in the […]