Customer Stories on Salesforce Cases

Ex Libris support cases IGeLU has recently received feedback from members indicating disagreement and dissatisfaction with the assessment by Ex Libris support of cases opened by customers. The main complaint is about cases where the customer regards a problem as a being a defect or missing essential functionality but instead the case is being...
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News in Brief – December 2016

Dear Readers, 2016 marked the 11th Annual Conference of the International Group of Ex Libris Users and was, as usual, packed with informative sessions that aimed to address the interests of the wide group of ExLibris users. This year , new tracks were introduced for Summon, 360 products, Leganto and CampusM, in addition to...
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Customer Knowledge Centre

Ex Libris Customer Knowledge Center Update Early November Ex Libris gave the IGeLU and ELUNA SC an update on the Ex Libris Customer Knowledge Center The Ex Libris Customer Knowledge Center (CKC), accessible without any limit has all kinds of content types: Product Documentation Training Knowledge Articles Release Notes Product Materials Implementation Guides Since...
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Updates from Analytics SIWG

John Krug will be leaving Lancaster University in the next few months and has stepped down as the Analytics SIWG chair. Margaret Briand Wolfe from Boston College has stepped into the chair role and Joan Kolarik from the Weizmann Institute of Science has taken over the co-chair role. The group has just finished up...
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Updates from Linked Open Data SIWG

The Linked Open Special Interest Working Group has recently recruited new volunteers and identified new leadership for our Working Body. Laura Akerman will be replacing Corey Harper as Coordinator, and Roxana Popistaşu will be stepping into Laura’s Deputy role. We are also adding a number of new volunteers to our Working Body roster. The...
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Updates from KBAB SIWG

  Ex Libris is working on the unification of Primo Central and Summon data. A part of the work consists in a new classification for resource types in the new index. There are currently 95 Summon resource types and 24 resource types for Primo Central Index. KBAB and other libraries have been discussing this...
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